Terms of Service

Last updated: June 15, 2026

Welcome to west11. These Terms of Service govern your use of our website and your purchase of products from our store.

By using our website or placing an order, you agree to these Terms.

Online Store Terms

By using this website, you confirm that you are legally able to make purchases online or have permission from a parent or guardian.

You agree not to use our website or products for any illegal or unauthorized purpose.

Products

west11 sells personal care and skincare products. Product descriptions, images, pricing, and availability may change at any time without notice.

We try to display our products as accurately as possible, but we cannot guarantee that your screen will show colors or details exactly as they appear in real life.

Product Use

Our products are for external use only. Avoid direct contact with eyes. Discontinue use if irritation occurs.

Information on our website is for general informational purposes only and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have a skin condition, allergy, or sensitivity, consult a qualified professional before use.

Orders

After placing an order, you will receive an order confirmation by email. This does not mean your order has been accepted. We reserve the right to refuse or cancel an order for any reason, including suspected fraud, incorrect pricing, inventory issues, or shipping restrictions.

Pricing and Payment

Prices are listed in the currency shown at checkout. We reserve the right to update prices at any time.

Payment must be completed at checkout before an order is processed.

Shipping

Shipping times are estimates only and are not guaranteed. west11 is not responsible for delays caused by carriers, customs, weather, incorrect addresses, or events outside our control.

Returns and Refunds

Returns and refunds are handled according to our Return Policy. Please review that policy before purchasing.

Account Information

You agree to provide accurate, current, and complete information when placing an order or creating an account. We are not responsible for issues caused by incorrect shipping or contact information.

Intellectual Property

All content on this website, including logos, product names, images, text, graphics, and branding, belongs to west11 or its content providers and may not be copied, reproduced, or used without permission.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, west11 is not liable for indirect, incidental, or consequential damages related to your use of our website or products.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date.

Contact

For questions about these Terms, contact us at:

support@west11.com