Return Policy

Last updated: June 15, 2026

We want you to feel confident shopping with west11. Please read our return policy before placing an order.

Return Window

You may request a return within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging.

For hygiene and safety reasons, used or opened personal care products cannot be returned.

Non-Returnable Items

We do not accept returns on:

• Opened or used products
• Products with broken seals
• Final sale items
• Gift cards
• Items damaged after delivery due to customer handling
• Items returned without approval

How to Start a Return

To request a return, contact us at:

support@west11.com

Include your order number and reason for the return.

If your return is approved, we will provide instructions on where and how to send your item. Items sent back without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless required by law.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at:

support@west11.com

Include your order number and clear photos of the item and packaging.

Exchanges

We do not guarantee exchanges. If you want a different item, the fastest option is to return the original item if eligible and place a new order.

Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been processed, packed, or shipped, we may not be able to cancel it.

Contact

For return questions, contact us at:

support@west11.com