Privacy Policy

Last updated: June 15, 2026

This Privacy Policy describes how west11 collects, uses, and protects your personal information when you visit our website, make a purchase, contact us, or interact with our online store.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

When you visit our store or place an order, we may collect information such as:

• Name
• Email address
• Shipping address
• Billing address
• Payment information
• Order details
• Device information
• IP address
• Website usage information
• Customer support messages

We collect this information to process orders, provide customer support, improve our website, prevent fraud, and communicate with you about your purchase.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Send order confirmations and shipping updates
• Respond to customer support requests
• Improve our products, website, and customer experience
• Detect and prevent fraud or unauthorized activity
• Send marketing emails or promotional offers if you choose to receive them
• Comply with legal, tax, and payment processing requirements

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers that help us operate our store, including payment processors, shipping carriers, email platforms, analytics providers, fraud prevention services, and Shopify.

These service providers only receive the information needed to perform their services.

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and process orders. Your information may be processed through Shopify’s systems when you use our store.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to help the site function, remember preferences, analyze traffic, improve performance, and support advertising.

You can control or disable cookies through your browser settings. Some parts of the site may not function properly if cookies are disabled.

Email Marketing

If you sign up for our email list, we may send you updates, product launches, offers, and brand content. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

Data Retention

We keep personal information only as long as needed for business, legal, tax, fraud prevention, and customer service purposes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or request information about how your personal information is used.

To make a privacy request, contact us at:

support@west11.com

Security

We use reasonable safeguards to help protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

For privacy questions, contact us at:

support@west11.com