Shipping Policy

Last updated: June 15, 2026

This Shipping Policy explains how west11 processes and ships orders.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Processing times may be longer during launches, holidays, sales, or high-volume periods.

Business days do not include weekends or holidays.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, holidays, incorrect addresses, or other events outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout before payment.

From time to time, we may offer free shipping promotions or launch offers.

Order Tracking

Once your order ships, you may receive a tracking number by email. Tracking updates may take time to appear after the carrier receives the package.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

west11 is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, contact us as soon as possible at:

support@west11.com

We cannot guarantee that changes can be made after an order is placed.

Lost, Stolen, or Delayed Packages

Once a package is handed to the shipping carrier, delivery is the responsibility of the carrier.

west11 is not responsible for lost, stolen, or delayed packages marked as delivered by the carrier. If your package is missing, please contact the carrier first using your tracking information.

International Shipping

International orders may be subject to customs fees, duties, taxes, or import charges. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated at checkout.

Customs delays are outside our control.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery at:

support@west11.com

Please include your order number and photos of the damaged item and packaging.

Contact

For shipping questions, contact us at:

support@west11.com